E-commerce is growing fast, and I keep hearing about how call centers are changing to keep up. Businesses are using AI, chatbots, and even eco-friendly solutions to handle customer service, but I’m curious—what’s really making the biggest impact? Are traditional call centers still relevant, or is everything shifting to automation? If you know any interesting trends, cool facts, or unexpected changes happening in these industries, I’d love to hear about them. What’s shaping the future of online shopping and customer support?
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